How-To Download Server Logs | ObjectSecurity OT.AI Platform

Modified on Fri, 01 Sep 2023 at 07:04 AM

How-To Install the ObjectSecurity OT.AI Platform Server Logs and seek help from the support team

If you ever encounter an issue with the ObjectSecurity OT.AI Platform, it may be useful to look through the server logs for any indication of failure. Once you've identified an issue with the OT.AI Platform and obtained the server logs covering the time when the issue emerged, you can submit a ticket through the support portal with the server logs attached and request for a team member to take a look. 

Obtaining server logs:
To obtain the server logs, navigate to the right-hand navigation panel, near the logout and knowledge base buttons.

Click on the "Download Server Logs" button.

Once clicked, a download will begin and the server logs will be found in a text file within your downloads.

After you've obtained your server logs, submit them to a team member to receive support regarding OT.AI Platform issues, or create a new ticket for the issue on the ticketing portal.

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