Troubleshooting - Analysis Not Initiating for Offline Distributions | ObjectSecurity OT.AI Platform

Modified on Wed, 02 Nov 2022 at 12:25 AM

Troubleshooting Options  - An analysis does not initiate after a prolonged period of time on Offline VM Distributions


If you have encountered issues with analyses not beginning after a prolonged period of time on offline distributions, consider trying some of these solutions to resolve your issue. 

Try these solutions in order and move on to the next if one does not work. If you still encounter issues after attempting these solutions, please reach out to an ObjectSecurity OT.AI Platform support team member, or submit a ticket through the ticketing portal.


Solutions:

  1. Sanity Check: Refresh the page, log out and log back in, then attempt to restart the analysis.
  2. Expiration Check: Ensure that the VM isn't expired. If the VM isn't expired, it will display a countdown in the bottom right of the page after logging in. The time of the host machine may affect this expiration.
  3. Hardware Check: Turn the VM off and on. Check that the specs are met (# vCPUs, 16GB RAM, 443 port forwarded). Ensure the host machine also meets the hardware specs.
  4. Organization Check: In the Platform, navigate to the Settings Page and create a new Organization. Swap to the new organization from the top navigation bar. Attempt to restart the analysis.
  5. Reinstall: Reinstall the VM. Give the import a new name to avoid any issues that exist in some versions of VirtualBox. Ensure the specs in step 3 are met before ever starting the VM.


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